Big Agnes Copper Spur HV UL2. The crux of the Copper Spur layout is a double-sided Y pole layout–which gives it four “legs” and allows it to be a free-standing shelter. We can send parts via FedEx or USPS. For fastest service, please find this information BEFORE you call or Submit a Claim Online. We are mountain loving folks who value play time, so we are closed weekends and holidays. Copper Spur tents also feature a separate crossbar that adds headroom at the top of the mesh inner area. Big Agnes have done a great job of updating the 2020 Copper Spur series of tents because they are lighter in weight, use stronger fabrics and are still freestanding giving you get a good head height which is maintained over a wide area due to the cross pole arrangement. For 2021, Big Agnes made some major additions to the entire Bikepack tent lineup. First, you should know that; one is not better than the other, each one is better on different features, I will help you to pick the best one for you depending on your needs. You are responsible for shipping of replacement parts uptrail. (2P) Floor area: 29 sq. J15:6-15-14). Insulated Air Core 20x72x3.5). Sign up for our email newsletter to get the latest deals, news and under the radar product releases. We know what it's like to be on a dirtbag budget. Current phone number and email address for shipping & process updates. We’ve won some awards and evolved it into more than just a best-selling line. Nasty weather in the Cascades? We need a valid Credit or Debit Card to charge for the replacement part and shipping to you. Please let us know your earliest estimated arrival date at the shipping destination and if you need a rush delivery. If your gear is duct taped or has duct tape residue, we may not be able to offer you a refund (Why? To defray the cost of replacement parts, you can send your damaged parts back to us for a partial refund. For standard delivery in the continental United States, please allow 7-10 business days for shipping. On that tag you will find the model of the bag, bag size, year and zipper side. Some locations cannot accept FedEx or USPS – Please research first before requesting Fedex/USPS delivery to your destination. Copper Spur HV UL2 Three season, free standing, ultralight tents One of our best-selling, full-featured, ultralight backpacking shelters, the Copper Spur HV UL series is designed with a high volume hub to maximize strength and increase living space without adding weight. Big Agnes Copper Spur vs Tiger Wall, they are the two finest models of Big Agnes. We can ship replacement parts up trail to you. Please provide us with an address to send replacement parts to. Our web portal is open 24/7 for creating cases and finding self-service information. Copper Spur UL 2) and below it is a code beginning with the letter J or Y (ie. Our team is typically available Monday through Thursday 10 AM – 4 PM and Friday 10AM – 12 PM MST. We are happy to provide expedited shipping at standard carrier rates. Once we receive the damaged poles back, we will evaluate the product and refund you for the value of reusable components. Please return gear clean. Used parts are sold for 50% off retail. So, if you break a Copper Spur UL2 poleset, we can ship you a new poleset for retail cost plus shipping. Once you receive the replacement part you can recycle your damaged gear. We will do our best to accommodate expedited shipping requests. For fastest service, please find this information BEFORE you call or Submit a Claim Online. This code is imperative to ensuring we send you the correct parts. First introduced in 2008, Copper Spur tents are packable, spacious, and ultralight with enough features and bomber materials to make you feel like you are living the high life even if you haven’t showered in a few days. It is up to you to let us know any special shipping instructions the Post Office or recipient may have. To ease the cost of replacement parts, we will sell used replacement parts whenever available. Wind storm in Moab? 1 oz. What we don’t: Thin materials and high price. Price: $450 Packaged weight: 3 lbs. What We Need From You . Refunds are determined by the condition of the gear and eligibility for warranty-covered replacement. We’ve got you covered. Once we receive the damaged poles back, we will evaluate the product and refund you for the value of reusable components. TENTS: On the inside of your tent body you will see a large tag with washing instructions. BAGS: There are large, white tags with washing instructions sewn into the footbox of your bag. If you need a repair done on your gear and cannot take time off to send it in for repair, we will do everything in our power to get you back out there immediately. Because duct tape residue damages our sewing machine, rendering the gear unfixable). See the Big Agnes Copper Spur HV UL2 We charge you for the replacement part and shipping to your destination. If an item is received dirty, the refund will be delayed and a cleaning fee may be charged. Exactly how the package should be labeled. 1. Copper Spur is the Big Agnes’ ultralight freestanding tent series. If you are interested in used replacement parts, please let us know when you make your initial inquiry. If you choose to send back your damaged gear for partial refund, you are responsible for return shipping fees. Next to that large tag is a small, rectangular tag with the model of your tent (ie. The full-featured Big Agnes Copper Spur HV UL 1 tent is designed with a high-volume hub to maximize strength and increase living space without adding weight. ft. Capacities: 1P, 2P, 3P, 4P What we like: Standout combination of livability, weight, and ease of use. 877.554.8975 Monday - Thursday 10:00am - 4:00pm; Friday 10:00am -12:00pm MDT, © Big Agnes, Inc. Steamboat Springs, CO USA   /   All Rights Reserved   /   Privacy Policy, What's covered under warranty...and what's not, You provide us with year, make and model of your gear, a shipping address 7-10 business days up trail, and a valid credit card. So, if you break a Copper Spur UL2 poleset, we can ship you a new poleset for retail cost plus shipping. PADS: On the top of your pad, near the inflation valve, you will find the pad model and size (ie.