Dorcy product return … In some cases, a loose stalk-type switch can cause this problem, although it’s more common to find that the switch has failed altogether. You may destroy, or drastically shorten the life of, your good bulb. In order to determine whether the relay or switch is bad, you would have to check if the relay receives power when the headlight switch is activated. Can I purchase flashlights and other lighting products direct from Dorcy? If you do not receive a response, please contact us at support@dorcy.com. What can I do? Yes, in most cases replacement parts are available www.dorcy.com. Headlight bulbs are available in every autoparts store and many other stores, so it should be easy to find what you need. Regular halogen capsules can last anywhere from 500 to 1,000 hours. The first is that headlights actually do lose brightness as they age. 9 Reasons Your High Beam Headlights Are Not Working. There are variations on this basic theme, like some vehicles have daytime running lights, adaptive headlights, or other little wrinkles like fog lights, but the idea is still the same. I think my Dorcy product may be defective. Headlight bulbs are available in every auto parts store, so it should be easy to find what you need. Dorcy provides coupon codes. While it is sometimes possible to drill a small hole into a headlight assembly to drain out water, doing so may not represent a permanent fix. So it’s actually pretty common to have one bulb burn out before the other. Most headlight systems are pretty straightforward and include a few basic components like the bulbs, a relay, a fuse, and a switch. 9 Potential Causes, Troubleshooting Common Condenser Fan Problems, 4 Reasons Why Your Gas Gauge Isn't Working, What to Do When Your Car Won't Start or Turn Over, Troubleshooting and Fixing Turn Signal Issues, Diagnosing a "Fan Won't Blow" Problem in Cars, What to Do If Your Rear Defroster Doesn't Work. Headlight bulbs have a limited lifespan — 450 to 1,000 hours — so they’ll eventually burn out. You must have JavaScript enabled in your browser to utilize the functionality of this website. Always handle Xenon HID headlights with care. What to Do When Both Headlights Stop Working, Testing Fuses, Relays, Switches, and Other Headlight Circuit Components, How to Fix Low or High Beam Headlights Not Working, What to Do When Your Car Interior Lights Stop Working, What to Do When the Gauges in Your Car Aren't Working. 2. When the charging system can’t keep up with the demands of aftermarket components like amplifiers, the dash lights and headlights are often the easiest sign to pick up on. That relay, in turn, actually provides the electrical connection between your headlight bulbs and the battery. If you’re lucky, you will find that the same relay used in your headlight circuit is used in one or more other circuits. If you aren't absolutely confident in your ability to swap the bulbs without contaminating the glass envelope, don't do it. JavaScript seems to be disabled in your browser. The wrong bulb might not ignite at the right voltage or draw too much current for the circuit protection’s design. Coupon codes can be entered on the cart page to apply discounts. Even though both of your headlight bulbs have been exposed to the exact same conditions, they usually won’t fail at exactly the same time. Oxidation of headlight lens covers can often be dealt with through reconditioning. Replacement batteries and bulbs are available online at www.dorcy.com. If you find that just one bulb shuts off when you activate the high beams, but the other works just fine, then the high beam filament is probably burnt out in the first bulb. If the headlights start working at that point, then the relay was the problem. Once your order has shipped you will receive tracking information by 6pm EST. Dorcy International 2700 Port Road Columbus, OH 43217. If product is less than 1 year old please email support@dorcy.com and ask for a RMA number. What should I do? Based on which bulbs have stopped working, and under what circumstances, you can use the following information to narrow down a solution: High intensity discharge (HID) headlights can also fail due to other associated components. Bulbs usually don’t burn out together, but it’s still important to rule that out by checking for power. Make sure to test for voltage at various points in the system. You can always log into the site www.dorcy.com and check your orders. If at all possible, don’t touch the glass portion of the bulb at all. No. You will receive email notification of your product shipping. In that case, you can easily swap the headlight relay with an identical component. If you don’t, then you’ll need to look at the wiring between the fuse block and the battery. If your headlights only seem dim when the engine is idling, and the brightness seems to change with the RPM, then the problem may have to do with the electrical system. Unfortunately, we do not offer replacement lenses for our products. Dorcy offers a limited One Year Warranty on most of our products. There is a negative and positive in the poll that must match. Bulbs and batteries are excluded in the warranty. 11. actually provides the electrical connection between your headlight bulbs and the battery, halogen capsules can last anywhere from 500 to 1,000 hours, can often be dealt with through reconditioning, headlights or dash lights grow dim in time to your music. 7. Please email customer support at support@dorcy.com for the quickest resolution to your issue. With that in mind, it can be tremendously useful to start off by looking at whether both, or just one, of your headlights have failed, and whether or not the high or low beam mode still works. A fuse protects the wiring from damage, in case too much current is being drawn through the high beam circuit. We will return your email within 1 to 2 business days. ... Told pops just the other day I needed a spotlight for when I’m working on the Jeep in the dark. Contact support@dorcy.com to have a RMA number issued. It doesn’t take long to restore fogged headlights and night visibility. However, you’ll still want to dig a little deeper to figure out why it came loose in the first place. If the connector has come loose, pushing it back on may fix the problem. Dorcy product return services are available according to the following policy. 12. There are some situations where you may notice that your headlights don’t seem as bright as you expect, but the root cause may or may not actually be related to the headlights. If your high beams stop working, here are nine of the most-common causes. If required, include printouts of any correspondence related to the return as well. Proof of purchase in the form of a retail/online receipt is required, or you may return the actual battery. The main exception is when one headlight burns out first, goes unnoticed for some time, and then the other bulb also fails.